Shipping & Returns

Shipping Costs

Shipping is worked out according to the total weight of your order. A handling charge of £2 is included in the postage costs, but there is no minimum order charge. We always endeavour to get your order out as soon as possible, but if it has not arrived within 21 days, please let us know. We can be reached using the details on the "Contact Us" page.

Postage costs are worked out according to the Royal Mail 1st class tariff (Airmail for international orders) for packages up to 2kgs. Parcels heavier than 2kgs are sent by courier, with capped maximum costs as shown below (note: Europe is not divided along EU/non-EU lines, but according to courier charging areas. The shopping cart will calculate which area you are in automatically):

UK 2-3kgs: £6.55, 3-5kgs: £8.22, 5kgs or more: £10.00

Europe (a) 2-3kgs: £15.00, 3-5kgs: £17.50, 5kgs or more: £20.00

Europe (b) 2-3kgs: £20.00, 3-5kgs: £25.00, 5kgs or more: £30.00

USA/Canada 2-3kgs: £30.00, 3-5kgs: £40.00, 5kgs or more: £50.00

Rest of the World 2-3kgs: £35.00, 3-5kgs: £45.00, 5kgs or more: £60.00

Please note that if your order is over 2kg/sent with recorded delivery/signed for options, someone will need to be available to take delivery. So please take that into account when entering your delivery address.

Cancellation Policy

You can cancel your order at any time prior to dispatched notification.

Cancellations should be sent by using the contact form or by contact 01561362861 during business hours.

Returns Policy

Should there be a problem with your order, please contact us to let us know what is wrong. If there are any missing/damaged components (we are only human - mistakes can occur), we can simply send out replacements to you. However, if you need to return anything, let us know, and send the package back to us for a refund within 14 days from the date of delivery.

Raefen Models
Hallgreen Castle
King David Drive
DD10 0PE

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